Return Form

At Ismails, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your purchase, we're here to help make it right.

Our Return Process

We've made returning items as simple as possible. Please complete the form below to initiate your return request, and our customer service team will guide you through the next steps.

Before You Begin:

  • Return Window: Items must be returned within 14 days of delivery
  • Condition: Items must be in original condition with all packaging and accessories
  • Proof of Purchase: Please have your order number or receipt ready
  • Return Authorisation: All returns require prior approval - please don't send items back without completing this form first

What Happens Next:

  1. Complete the return form below with your order details and reason for return
  2. Our team will review your request within 2 business days
  3. You'll receive a return authorisation email or call with detailed instructions
  4. Once we receive and inspect your item, we'll process your refund or exchange

Questions? Contact our customer service team at +27 13 282 7204 or returns@ismailsfurn.co.za - we're here to help!